Update: Identity Theft? I'm always so careful.

I received a phone call from a wonderful man at Telus today. He was extremely pleasant to deal with and sounded genuinely concerned about my issue.

Basically, all is well in the world. My identity is safe and the man I had dealings with before was in fact calling on behalf of Telus. I got the impression that he is contracted out (and probably has a quota to fill) so not a direct employee but legitimate all the same. I was able to voice my frustrations with being 'pushed' into something that wasn't what I had wanted and he did confirm that what I was told I was signing up for was not in fact what I was getting so I was right to look into it further. Had I not done so I would've ended up with several hundreds of dollars in charges that were not covered in the plan I was put on.

I want to say thank you very much - you made my day Mr G. from Telus.

So now what should I have done to begin with? I should've just hung up on the guy!! Seriously nobody was forcing me to stay on the phone - I know it's rude but in these cases its really just better all around to hang up! It doesn't matter that this particular situation wasn't a scam.  It was still a huge headache that could've been avoided had I had the balls to just hang up the phone when the guy started being persistent.